Service agreement. Top to bottom.

Who's on each side of the table.

This agreement is between the following parties, effective on the date the Client authorizes the build for deployment:

Provider

Concrete Authority
[Operating entity & address, to be filled in by Claude Code]
hello@concreteauthority.dev

Client

The residential concrete business identified in the intake form, represented by the individual who authorized the charge.

Both parties have the legal capacity to enter this agreement. Authorizing the $2,997 charge constitutes the Client's electronic signature.

The terms used throughout this document.

The Build

The customized website Provider creates for Client based on the intake submission.

The Preview

The finished Build, deployed to a Provider-owned subdomain for Client review, prior to authorization.

Intake

The form Client submits to start the engagement.

The Window

The 48-hour period beginning at Intake submission within which Provider must deliver the Preview, excluding time spent waiting on Client.

Deploy

Pointing Client's domain at the Build and making it live to the public internet.

The Fee

The flat $2,997 charge for the Authority build, authorized after Preview.

Exactly what Provider will do.

Provider will, in exchange for the Fee:

1. Take Client's intake information and produce a single customized residential-concrete-contractor website (the Build).
2. Write copy for the Build's sections based on Client's services, service area, and notes.
3. Place Client-supplied photos into the Build, or use Provider's library of AI-generated residential-concrete imagery where Client has not supplied photos.
4. Deploy the Preview to a Provider-owned subdomain within the Window.
5. On Client authorization, Deploy the Build to Client's nominated domain and configure SSL.
6. Connect the estimate form to the email inbox Client nominates.
7. Host the Build on Provider's infrastructure for as long as the relationship continues.

Out of scope

The following are not included in the Fee. Provider may offer them separately, on terms agreed in writing:

• Multi-site builds, multi-location landing pages, or e-commerce.
• Custom backend functionality beyond the standard estimate form.
• Paid advertising, SEO content production, or third-party integrations not listed above.
• Photography, drone footage, or video shoots.
• Domain acquisition or trademark work.

48 hours, with the clock honestly counted.

1. T+0: Client submits Intake. The Window begins.
2. T+48 (or sooner): Provider delivers the Preview to Client by email, on a Provider-owned subdomain.
3. Client review: No time limit. Client takes as long as needed to review and decide.
4. On authorization: Provider Deploys the Build to Client's domain within 24 hours.

Time spent waiting on Client — for missing intake data, photos, DNS changes, or clarifications — pauses the Window. Provider will tell Client when the clock pauses and when it resumes.

What lands in Client's inbox, in order.

1. Intake confirmation within 60 seconds of submission, with a tracking link.
2. Preview link within the Window, on a Provider-owned subdomain. Form is wired, photos placed, copy written.
3. Authorization invoice on request, itemized at $2,997 flat.
4. Deployment confirmation within 24 hours of authorization, with the live domain link and a DNS confirmation.
5. Operational hand-off email covering: how to email edits, how to update photos, how to retrieve form submissions if email forwarding ever fails.

One charge, after Preview, by Client's hand.

• The Fee is $2,997 flat, due upon Client authorization, charged in a single transaction.
• Payment method: credit or debit card processed by a third-party processor. ACH may be available on request for established clients.
• No deposit. No staged payments. No surprise upsells in the base offer.
• Hosting is bundled with the Fee for the first 12 months. After that, hosting continues at no additional charge for as long as Client maintains an active business relationship and does not exceed standard bandwidth (defined as 100GB/month).
• Refunds: the customized Build is not generally refundable after Deploy. If Provider fails to deliver functionality explicitly listed in this agreement and cannot remedy within a reasonable period, Client may request a refund and Provider will resolve in good faith.

We run the server. You own the address.

• Provider hosts the Build on its own infrastructure. Client does not need a separate hosting account.
• Domain ownership stays with Client at all times. Provider only requires DNS pointing rights.
• SSL/TLS certificates are provisioned and renewed by Provider at no charge.
• Uptime target is 99.9% monthly. Outages caused by Client's DNS provider, registrar, or third-party services connected by Client are outside this target.
• On termination, Provider will deliver a static export of the Build to Client within 14 days. Client retains the perpetual right to deploy that export anywhere they choose.

Small things, fast and free.

For the lifetime of the hosting relationship, Provider will perform the following at no charge, with a 48-hour turnaround:

• Text edits — service descriptions, prices, hours, copy.
• Photo swaps — replace any image with one Client provides.
• Service area updates — add or remove cities.
• Contact info changes — phone, email, address.
• Adding or removing services from the services grid.

Structural changes — redesigns, new sections not in the original template, integrations — are scoped separately, in writing.

Who owns what, and what each party can do with it.

1. Client retains ownership of all content supplied to Provider — photos, copy notes, brand assets, business information.
2. Provider retains ownership of the underlying template, framework, design system, and any reusable code.
3. Client receives a perpetual, worldwide, non-exclusive license to use the customized Build at Client's domain, including any static export delivered on termination.
4. Provider receives a non-exclusive license to use Client's business name and screenshots of the deployed Build in marketing materials, unless Client objects in writing. Provider will not display Client's customer or homeowner data anywhere.
5. Neither party may use the other's trademarks beyond what's required to perform this agreement.

Anything not on the public site, stays off.

Both parties may share information in the course of building the Build. Each party agrees to keep the other's non-public information confidential and not to disclose it to third parties, except where disclosure is:

• Required by law or valid legal process.
• Required to perform this agreement (e.g. payment processor, hosting infrastructure).
• Already public through no fault of the disclosing party.

This obligation survives termination by three years.

The exits, with the lights on.

• Client may terminate at any time by emailing Provider. Provider delivers a static export within 14 days. Hosting ends 30 days after termination.
• Provider may terminate for material breach by Client (non-payment that is not cured within 30 days, illegal content, abuse of the service), with reasonable notice and an opportunity to cure where feasible.
• Either party may terminate if the other becomes insolvent, files for bankruptcy, or ceases ordinary business operations.
• Surviving sections: IP & license, confidentiality, liability, and governing law survive termination.

The caps and carve-outs.

Provider's total aggregate liability under this agreement is capped at the total amount Client has paid Provider in the twelve months preceding the claim. Provider is not liable for indirect, consequential, or special damages — including lost leads, lost revenue, lost profits, or business interruption — even if foreseeable.

Nothing in this clause limits liability for fraud, willful misconduct, gross negligence, or anything that cannot be limited under applicable law.

How this agreement gets signed.

Client signs this agreement by authorizing the $2,997 charge through Provider's payment processor. The timestamp and IP address of authorization, together with the Intake submission, constitute Client's electronic signature.

Provider signs by accepting payment and proceeding to Deploy.